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Service Introduction Director


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Description: 

Key Responsibilities:

  • Responsible for assuring the operational readiness of Inmarsat products and services delivered by a variety of teams across the COO and CTO
  • Provides assurance to the COO and to the wider Executive Team that all new products and services are ready for operation and commercial deployment when they launch
  • Manages a team of Service Introduction Managers who are assigned to work alongside Inmarsat development projects
  • Responsible for tracking and reporting on progress of product and service development projects towards a Commercial Service Introduction Review
  • Responsible for the Commercial Service Introduction Review (Gate 3) Meeting

Essential Knowledge and Skills:

  • Degree or equivalent qualification in relevant technical/engineering subject
  • Previous experience working in a senior audit / assurance / quality management role in a technical organisation or function
  • Strong knowledge of Project Management methods (e.g. Agile, PRINCE2, PMP, etc.) working within a stage gated end to end process
  • Knowledge of IT Infrastructure Library (ITIL) best practice for Service Transition
  • Ability to influence and drive service improvements in an effective and persuasive manner
  • A practical, hands-on approach to problem solving with the ability to work effectively under pressure
  • International Travel may be required for short periods of time.

Desirable Knowledge and Skills:

  • Knowledge of Satellite communications technology and/or the telecoms industry
  • Previous experience of working within a quality assurance function
  • Strong oral and written communication skills with the ability to present ideas and defend decisions
Ideal Candidate: 
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