Safety Product Development Specialist (001316)
- Working autonomously and on initiative, rapidly develop a deep understanding of Inmarsat’s safety and operational services; the ground systems architectures, applicable performance standards and partner roles in the overall aviation communication service delivery chain.
- Develop responsibility for the on-boarding of new DPs cultivating strong external partner relationships, and leading the product and service delivery aspects to Air Navigation Service Providers (ANSPs). This includes introducing service delivery from new Earth Stations (aka teleports) that are needed in order to service regional markets. (An example is the introduction of new ground gateways planned for China.)
- Take ownership of elements of the product roadmap gaining both internal and external endorsement.
- Develop a close relationship and support to the ABU in requirements development for new products and services, these include tracking services, flight data download and the emerging Electronic Flight Bag (EFB) services.
- Safety service standards development in the AEEC, RTCA and ICAO regional and head office for a.
- Work with the Programmes Office, supplying Subject Matter Expertise (SME) support to critical safety service delivery projects, involving:
- Supplying regulatory requirements during design and implementation phases
- Leading presentation of the service deployment plans to ANSPs globally
- Being a key team member or work package owner during proposal generation and project delivery
- Ownership of product and service documentation (Product Definition Sheets and Service Level Agreement (SLA) documentation)
- Lead in-life safety service management proactively assuring; service continuity, definition of development requirements for any necessary support systems (e.g. activation/provisioning and performance monitoring tools), co-ordination/explanation of outages, planned maintenance and constellation changes with Distribution Partners and ANSPs.
- Ensure performance against ICAO regulatory standards for Performance Based Communications and Surveillance (PBCS) in tandem with the operational teams, charting message delivery latency performance and availability against Service Level Agreement (SLA) metrics.
- Attendance at industry regulatory meetings to report on these metrics and give system updates.
- During integration and test project phases, to be principal interface to ANSPs for Air Traffic Service (ATS) communications and to Communications Service Providers (CSPs) for AOC traffic.
- Provide summary, timely status reporting to the Aviation Business Unit (ABU), operations and Programmes Office (PMO) and produce monthly reporting for internal and customer’s benefit.
- Manage project forecasting and resource scheduling.
- Proactive management approach to achieving deliverables.
Essential Knowledge and Skills:
- Technical background in aviation surveillance or communications technology and/or background in telecommunications (satellite or VHF datalink)
- Proven competence in delivering successful communications or information technology programmes in a complex business / technical environment
- Knowledge of IP communication systems and/or aviation protocols and/or aviation surveillance systems
- Experience of technical integration projects / programmes
- Ability to travel internationally
Desirable Knowledge and Skills:
- Experience in procuring complex IT/data processing systems
- Knowledge of aviation equipment installation and certification processes
- Knowledge of satellite communications
- Aviation surveillance systems
- Knowledge of aviation communications protocols; FANS/ACARS and ATN communication
- Experience of managing Testing and Acceptance projects
- Previous work for Air Navigation Service Providers (ANSPs)
- Air Traffic Control
- Microsoft XL and statistical analysis
- Report writing