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ICT Support Engineer


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Description: 

Sapienza Consulting is looking to recruit an ICT Support Engineer to join the team in ESA-ESTEC. Reporting to the Corporate Business Process Manager, the ICT Support Engineer is involved in the corporate supervision of IT related corporate processes. He/she will support IT corporate processes evolution and rationalization.

  • Administration of the SCCM processes for all corporate devices.
  • Contributing to improve SCCM processes to comply with corporate policies.
  • Contribute to the improvement of other corporate tools (e.g. Identity management, active directory).
  • Support the analysis of the corporate ticketing system to identify areas of improvement.
Ideal Candidate: 
  • Bachelor’s degree (or equivalent) in a relevant field.
  • At least 6 years of previous relevant practical working experience.
  • A broad knowledge of IT service management principles.
  • Knowledge of ESA IT policies and regulations.
  • A proven capability of performing tasks in a fully autonomous way.
  • An aptitude for effective communication and collaboration in an international and challenging environment.
  • Proven team management experience is considered an asset.
  • Proven SCCM working experience is considered an asset.
  • Fluent in English.
  • Candidates must be eligible to work in the EU.
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