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Data Centre Support Engineer (ESOC)


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Description: 

Sapienza Consulting is looking to recruit a network engineer to manage and adjust data Centre facilities at ESA ESOC (Darmstadt, Germany). The Candidate will be required to contribute to the management of growing demand for effective IT infrastructure and service provision, including the management of the new data Centre. The incumbent will be responsible to implement a new holistic strategy and management approach to the new data facilities and as such, ensure that day-to-day management is up-to-speed and in line with other ESA sites.

  • Act as main point of contact for all data centre related activities
  • Ensure all installations are done in line with applicable standards & procedure (installation guides, operations management, incident management, change management, configuration management)
  • Provide on request smart hands problem solving support on request (e.g. server reboots, visual inspections)
  • Review, approve and accept installations with reference to applicable standards (including applicable power safety regulations)
  • Monitor, coordinate and follow-up the data centre routine activities/installations
  • Coordinate data centre changes and incidents with data centre end users, stakeholders or 3rd party industrial teams (e.g. Corporate, EOP, MOI-IT, facility management, external service providers i.e. Telecoms, IT support providers, etc.)
  • Perform data centre risk analysis and manage escalations
  • Support data centre audits (internal & external)
  • Distribute and communicate to all relevant teams information to optimize efficiency and minimize risks in data centre activities
  • Ensure that everything in the data centre is in line with approved procedures and raise corrective actions when needed
  • Monitor the progress of data centre related actions and ensure timely closure
  • Schedule and coordinate data centre activities in order to improve overall efficiency and reduce risks
  • Inform the Technical Officer when issues arise (e.g.: capacity thresholds are exceeded etc.)
  • Make post implementation reviews and lessons-learnt analysis
  • Coordinate works/emergency interventions (new installations, changes, incident resolutions with 3rd parties) in compliance with the applicable site-specific risk management & access procedures
  • Actively participate in data centre audits in line with the relevant site specific QMS procedure
  • Review all change request submitted and report to the local data centre governance boards for major changes
  • Closely interact with the local facility management teams for all power and cooling aspects
  • Plan and schedule all data centre related maintenance activities in close cooperation with any local team (e.g. EOP, MOI IT, FM). Prepare a yearly maintenance plan for presentation and approval via the local DC governance board
  • When needed act as interface for all 3rd party telecommunication carriers for local installation and maintenance works in the data centre
  • Interface, report and work hand in hand with the local data centre governance board. The governance board is chair by the IT department and contains stakeholder from the key onsite data centre stakeholders
  • Manage functional and hierarchical escalation of incidents and requests to the appropriate teams and interfaces
  • Coordinate and trigger disposal of installed device no longer in use in order to recover rack space and safe utility costs for power & cooling
  • Data Collection and Documentation:
    • The ESA IT department introduced in 2017 a Data Centre Infrastructure Management (DCIM) tool.
    • The tool is based on the open source software openDCIM which provides a professional environment for documentation of data centre infrastructure (active and passive equipment) as well as capacity management. ESA’s DCIM tool needs to be populated with all necessary data. The service shall undertake the effort to collect the necessary data (personally or with support of local teams) in order to populate the tool with all relevant information (active and passive equipment and supporting mechanical and electrical infrastructures) following a transfer into operations. Data shall be captured from each device installed in the data centre. The following device specific data shall be documented, saved and maintained within the open DCIM tool.
  • Usage of Data Centre Infrastructure Management (DCIM) tool (provides professional environment for documentation of data centre infrastructure (active and passive equipment) as well as capacity management)
  • Populating with all necessary data, (either personally or with support of local teams) in order to populate the tool with all relevant information (active and passive equipment and supporting mechanical and electrical infrastructures) following a transfer into operations
  • Data shall be captured from each device installed in the data centre and the following device specific data shall be documented, saved and maintained within the opanci tool:
    • Rack Location within the data centre
    • Device rack unit and horizontal position
    • Serial number of each device
    • Unique device name/identifier
    • Manufacturer of the device
    • Model number assigned to the device
    • Additional device information: dimensions, power consumption and connectors, OS configuration
    • Device technical and managerial contact point (administrator and ESA sponsor)
    • Number of power supplies connected to power strips, position, Circuit ID, phase, PDU/circuit name etc.
    • Network and VLAN data, interconnecting devices
    • Patch cables and assigned cable numbers
    • Power consumption and heat dissipation (nominal and peak from device specifications)
  • The service shall ensure that the data inside the DCIM tool is always accurate and up to date following any change or incident resolution
  • In constant contact with the various operational teams/data centre end users to ensure data entry following a change as well as checking data consistency
  • All data centre documentation shall be kept up to date for all relevant processes
  • DCIM tool accuracy shall be reported to the Data Centre Coordination Body
Ideal Candidate: 
  • The ESA IT department introduced in 2017 a Data Centre Infrastructure Management (DCIM) tool.
  • The tool is based on the open source software openDCIM which provides a professional environment for documentation of data centre infrastructure (active and passive equipment) as well as capacity management. ESA’s DCIM tool needs to be populated with all necessary data. The service shall undertake the effort to collect the necessary data (personally or with support of local teams) in order to populate the tool with all relevant information (active and passive equipment and supporting mechanical and electrical infrastructures) following a transfer into operations. Data shall be captured from each device installed in the data centre. The following device specific data shall be documented, saved and maintained within the open DCIM tool.
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