Copernicus Marine Training and User Support Expert
EUMETSAT is an intergovernmental organisation created through an international Convention agreed by 30 European Member States. The primary objective of EUMETSAT is to establish, maintain and exploit European systems of operational meteorological satellites, taking into account as far as possible the recommendations of the World Meteorological Organization.
The Engineer shall support the exploitation of the Sentinel-3 marine data in respect to a growing community of users, in particular through the provision of information, management of training activities and engagement with user groups in coordination with the delegated entity responsible for the Copernicus Marine Environment Monitoring Service. The Engineer will be part of the training team and will work with experts across EUMETSAT and partners organizations.
- Identify and regularly update the relevant user organizations, there for and possible intermediaries on the sentinel-3 marine mission and the marine data stream;
- Provide regular information to users and user groups on the status of the mission and the related marine and ocean products and service;
- Analyse and handle related user enquiries and user requests received via the EUMETSAT Helpdesk;
- Review the framework for user communications activities with respect to the Sentinel 3 mission and related marine and ocean products and services;
- Support the development of the relationships with key users and subject matter experts and facilitate feedback on the quality of the products and services provided;
- Establish the training requirements, develop and deliver a plan to meet those requirements, evaluate the effectiveness of the training and resources delivered;
- Identify and engage relevant and skilled subject matter experts to support user training;
- Maintenance and update of relevant user documentation (e.g. user guides, etc);
- Maintain contact with the Copernicus Marine Environment Monitoring Service user engagement processes as required.
- A degree in engineering, computer science, physics, mathematics, or equivalent is beneficial;
- At least 5 years of progressively responsible experience in relevant disciplines;
- Significant experience of the management of training from needs assessment to evaluation of training for user groups;
- Experience in using satellite data in marine research or operations;
- An ability to relate to user groups and subject matter experts;
- Appreciation of the whole chain from data sensing to user application of a product;
- Experience of maintaining sources of information for users;
- Experience of working in partnership across organizational boundaries;
- Distance learning methodologies;
- A range of earth Observational Data visualization tools;
- A range of learning technologies (learning management systems, web conferencing toolset);
- Understanding the processes used to retrieve marine geophysical parameters in one or more of elements of the sentinel product suite.