Business Information and Process Analyst

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The European Space Agency is ATGs biggest client. They are an international organisation with 22 member states with sites in the Netherlands, Germany, Spain, France, Italy, UK and Belgium. ESA is Europes gateway to Space!

For one of our main customer, ESA/ESTEC, we are looking for a Business Information and Process Analyst with a focus on Knowledge Management who will give support to the Analysis Center Control Support Service Unit within the directorate of Telecommunication and Integrated Applications (D/TIA). The new team member will be contributing to the preparation, maintenance and improvement of Directorate internal and external reporting. Considering the user needs, business process, existing and future IT landscape and the financial and organisational boundaries. Focusing on efficiency gains and strengthen the management decisions processes.

  • Based on the above review and propose relevant Key Performance Indicators (KPIs) measuring the effectiveness and efficiency of the directorate. Once agreed ensure a high quality implementation and maintenance into innovative visual appealing solutions;
  • Supporting the coordinating of efficient use of informations systems in the Directorate;
  • Taking a role as change and implementation champion;
  • advocate for, and facilitate the change, while supporting integration and acceptance of the (digitalisation) changes;
  • Interface, extensively, within the Directorate as well as with IT Department;
  • Supporting the coordinating of the implementation of the Directorate Knowledge Management Plan in the TIA Directorate;
  • Contribute to the development and definition of a TIA Knowledge Management (KM) framework, prepare a related Implementation Plan;
  • and promote efficient KM approaches within the Directorate;
  • including KM projects planning and implementation;
  • Provide support to the ESA KM network, representing TIA as required;
  • Analysing and reviewing the TIA IT SLA, reporting regularly on deviations, proposing remedy actions and improvements as required;
  • Implementing ad-hoc tasks that fall within the field of competence, as requested by management, and representing the Directorate in working groups as required;
  • To analyse, document, optimize, automate and maintain the Directorate business processes into user friendly solutions and applications;
  • To engage and coordinate with management and users to understand their business requirements and processes that IT tools are intended to enable and support;
  • To document the process definitions and specific attributes and criteria (as-is), comparing them to the potential and/or planned future and improved designs (to-be) and proposing the necessary changes to arrive at the improved state;
  • To ensure compatibility between TIA applications and ESA corporate systems by liaising with the IT Department;
  • To standardise the use and governance of IT in support of the TIA strategy;
  • To examine particular TIA process, goals and KPIs and assessing how far the currently-deployed technology is efficiently able to support reaching goals/KPIs;
  • To determining where changes may increase efficiency and identifying innovative application solutions;
  • To develop and implement trainings for the TIA teams regarding new tools and processes;
  • To support a homogeneous implementation of the knowledge management objectives across the directorate and support the development and implementation of tools facilitating knowledge management process.
Ideal Candidate: 
  • University degree (MSc.) or equivalent qualification in engineering, business administration or a related discipline.Relevantexperience in the controlling domain;
  • Good knowledge offinancial management systems;
  • Understanding ofInformation Systems managementissues;
  • Strongmathematic and statistical modelling skills, with specificknowledge in mathematic-business models for financial planning and forecasting;
  • Good knowledge of programming (Relational Databases, SQL, Oracle, Matlab, Visual Basic);
  • Basic knowledge ofSAP and Business Object;
  • Knowledge ofCorporate Finance, Financial Reporting and Economics;
  • Fluent in theEnglishlanguage (spoken and written). Knowledge of another European language is an asset.
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