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Airline and Passenger Care Co-ordinator


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Description: 

Key Responsibilities:

 

  • Manage reporting communication schedule (e.g. Quarterly Business Reviews) and send communications to customers and suppliers
  • Schedule reminders and chase internal and external stakeholders for information
  • Contribute to the production of a monthly eBulletin, providing customers with summary of Service and Performance information
  • Liaise with Procurement, Finance and D & E to ensure timely completion of Billing transactions
  • Support line manager in strategic project planning
  • Deliver regular status reports through ABU toolkit (e.g. Confluence) on current workloads and projects
  • Assist with management and quality assurance of out-sourced Passenger/Airline Care service providers
  • Comfortable wrangling with data and customer metrics, reporting and monitoring of metrics; developing new metrics to measure the customer experience

Qualifications / Requirements

  • Bachelor’s degree or similar experience and knowledge
  • Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK / EU / EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled UK / EU / EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test.

 

Essential Knowledge and Skills:

  • Excellent customer service skills, preferably gained in an aviation, telecoms or high tech industry
  • Ability to prioritize workload and adapt in a dynamic environment in order to meet customer demands
  • Attention to detail
  • Good working knowledge of Word, Excel, PowerPoint
  • Proven ability to effectively organise, prioritise and accomplish multiple tasks and solve problems quickly and accurately whilst working under pressure
  • Strong commercial acumen
  • Client facing, personable, professional in written, verbal and face to face communication
  • Excellent command of English both written and verbal (fluent business English)
  • Experience of working across different cultures and time zones
  • Person needs to be a ‘go-getter’, as well as strong consultative, collaborator and communication skills to be able to work across departments (Customer Care, Operations, Sales, Finance, Legal, HR etc.) without fear or hesitation to obtain answers for the customer
Ideal Candidate: 
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